Netith's core business is the supply of contact center services.
Netith's goal is to seize new market opportunities thanks to innovative assets and a portfolio of services that support the digital transformation of businesses and public administrations.
In order to achieve its strategic objective, Netith needs to submit the traditional contact center services to a deep innovative process by adopting the best digital technologies available for the sector. In fact, only introducing innovative technologies within its production processes, Netith will be able to totally satisfy outsourcing and process hosting needs, representing an excellence for Sicily. Similarly, the offer of both contact center and BPO services will be channeled through the market by innovative marketing techniques and tools.
The objective described above was achieved through the implementation of the following actions:
Phase 1: Production process innovation
Phase 2: eMarketing and community building tools
The actions listed above allow to achieve the following objectives:
Phase 1: the carried-out analysis led to the analysis of the requirements, the definition of the specifications, the identification of the technologies, and allowed to support the company in the implementation of an integrated e-Marketing platform and a virtual community building system.
Phase 2: the carried-out analysis led to the analysis of the requirements, the definition of the specifications, the identification of the technologies, and allowed to support the company in the adoption of a specific management software system.